Commonly Asked Questions

How long does shipping take?

Shipping times vary depending on the manufacturer and product availability. Most orders are processed within 1–3 business days and typically arrive within 5–10 business days. You’ll receive tracking information as soon as your order ships. If an item is made-to-order or experiences delays, we’ll notify you promptly.

Do you accept returns?

Yes, returns are accepted within 30 days of delivery. Items must be unused and in original packaging. Please note, a restocking fee may apply depending on the manufacturer, and return shipping is the customer's responsibility unless the item is defective. Visit our Return Policy page for full details.

Can I mix finishes in my space?

Absolutely. Mixing finishes—such as matte black with satin brass—adds visual interest and depth. Just aim for balance and repeat each finish at least twice in the space for cohesion.

How do I choose the right size hardware?

We recommend following the general rule of thumb: pulls should be about one-third the width of your drawer or cabinet.

Where is your hardware made?

We work with a select group of high-quality manufacturers across the U.S. and internationally to offer thoughtfully crafted hardware that meets our design and quality standards.

When will I receive my refund?

Refunds are issued once your return has been received and inspected by the manufacturer. We’ll send a confirmation email when your return is processed.

Couldn't find your answer?

Contact us with any other questions you may have!